Rizwan S Dgq

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| map-marker Dubai, Dubai

Buyer Beware - Do not trust Desert Cart for any orders

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I had placed an order on Desert Cart for Sony MDR XB850BT Over the Ear Headphones for AED 724/- on 11-Oct-2023 at 10:46 a.m. which was duly accepted and processed by Desert Cart on 11-Oct-2023 at 12:05 p.m.

Very conveniently after 2 whole days on 13-Oct-2023 at 7:05 a.m.

the seller cancelled the order on their own stating the price has been changed.

Desert Cart customer support is giving all blatant excuses and refuses to accept the flaw in their business model itself. Now the price has conveniently increased to AED 899/- and assuming that I still go ahead and place this order, there is no guarantee that desert cart / seller will honour the order processing.

As above kindly beware of this malpractice from Desert Cart and sincerely feel that as consumers we should not accept this...

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User's recommendation: Buyers Beware while dealing with Desert Cart

Anonymous
map-marker Abu Dhabi, Abu Dhabi

I have reported a problem. Without taking any action you are asking for a feedback. On what? Don't waste my time by such silly questions

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Absolutely poor.. waste of time.. never takes a prompt action.. by silly questions make you crazy.. I will not recommend them to anyone
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User's recommendation: Don't go near to them

Anonymous
map-marker Hammersmith, England

My product not arrived

Order : 218592**- **0154**** I still havent received this order on tracking and contacting Fedex the delivery company that has been used they have told me to contact the supplier. Tracking number 787639****58 . Is a waste of time as order is showing in Inverness 5 days ago . FedEx are in my area regularly. Please advise . Suzanne Woodrow
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Anonymous
map-marker Dubai, Dubai

Deceptive company

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Stay away from this company! They sign you up to a yearly membership without you noticing. After a month they charge you the membership Without any notice. I cancelled the subscription 10 mins after they charged me and they refused to refund the membership fee of 699AED!
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User's recommendation: Do not use them - they are just a deceptive company. Many more alternatives in the market from much more serious providers!

Eduardo V Dom

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Follow up on my orde because it is missing now

Desertcart - Follow up on my orde because it is missing now
Desertcart - Follow up on my orde because it is missing now - Image 2
Desertcart - Follow up on my orde because it is missing now - Image 3
I am expecting for my order but its nowhere please return the money you dont find my items. Its been a long time and yet even you contact number are filtered where do we ask and to whom we will add our complain . Do we need to go in the office and spending which is not my fault.. its very disappointing store
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Loss:
$544
Cons:
  • Or evaluate the staff

Preferred solution: Full refund

Joseph B Qxe

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Verified Reviewer

They Are Scam !!!!

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Exercise caution when dealing with Desert Cart, as there are possible indications of fraudulent practices and falsified reviews. To authenticate this claim, you can check their Trustpilot reviews, which have a low rating of 1.3.

I personally experienced a concerning situation with Desert Cart. Initially, I found a badge on their application priced at 53 AED, but upon selection, the price suddenly spiked to 699 AED. Despite my suspicions, I proceeded with the purchase to investigate the price change. Unfortunately, the transaction went ahead quickly because my card details were saved.

I reached out to Desert Cart's customer service through their chat option since they don't have a contact number. I was assisted by an agent named Harry, whom I explained the situation to and requested a cancellation and refund. Harry assured me that he had sent an email to the relevant department to initiate the refund process of 699 AED. However, feeling uneasy about the situation, I contacted them the following day, and another agent named Shiva informed me that the refund was in progress.

Despite this assurance, 12 days have passed without any communication or refund. When I sought further clarification from Desert Cart, a person named Abdelrahman Ahmed unsympathetically informed me that they will not be refunding my money because I allegedly chose the Pro service. However, I explained that I never intentionally chose the Pro service, but rather the price changed automatically to 699 AED when I selected the item. His response was that he couldn't do anything about it.

I am certain that the price change is intentional, likely to charge customers the higher amount of 699 AED. This incident serves as a firm warning against making purchases from Desert Cart, as their actions strongly suggest fraudulent activities.

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Loss:
$195
Cons:
  • Are scam

Preferred solution: Full refund

User's recommendation: Don’t But From Them !!!

Kennedy H Vwb

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Shipping

Hi there, I order an item from your company through Amazon and I was wondering if I can get the item expedited to the delivery address. I'd like the item to arrive before Saturday.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Leyland, Lancashire

Fraud

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Stay away!!! Its a Fraud!!! 3 months after the purchase, they have charged me with £179 membership fee with no prior communication! Refused to give a refund despite the 14-days cooling off period law!!! Reported to UK Consumerline
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User's recommendation: Stay away!!!

Anonymous

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Verified Buyer
| map-marker Leicester, Leicester

Money back

Desertcart - Money back
Hii I did not made a payment but I dont know how come you guys take my money but I want my money back
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Rema R

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Without my permission taken my money 699AED

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Desertcart - Without my permission taken my money 699AED
Today taken money from my credit card 699AED without my permission. Iam not your customer. Then why taken money. I need refund now.
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Loss:
$699

Preferred solution: Without my permission taken 699AED from my credit card your company

User's recommendation: It's cheating service

Resolved
Munchabey

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Resolved: Sent me wrong Expensive luxury item & did not accept return

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Updated by user Jan 30, 2024

Threatened me.

Original review Jan 14, 2024
Sent me wrong $4,100 worth rare fountain pen of MontBlanc, sent me different model, when tried returning they first agreed to accept return then said, we have cctv footage of dubai of right pen, when i asked about mumbai office, and courier CCTV, suoervisor was clueless and had no clue. When asked for evidence said will send me and never did after 4attempts.
They send wrong item, when asked for evidence cannot prove it, and claim they have "no question ask return policy".

Its a FRAUD website where you cannot reach any supervisor, they are SCAM , FRAUD, and avoid them.
Return policy is scam if you order expensive item. I was Pro member still they were rude.
When tried talking to customer care they said they will cancel Chat.
DESERTCART IS FRAUD & SCAM.
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Loss:
$4100
Pros:
  • No pro
Cons:
  • 0 contact to supervisor
  • Local branch fraud
  • Fake return policy

Preferred solution: Full refund

User's recommendation: AVOID DESERTCART ITS RETURN POLICY IS SCAM, FRAUD WEBSITE

Suresh V Npr

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Verified Reviewer

I have talk about my experience

Updated by user Oct 12, 2023

I had a return request September 20th still they didn’t collect my order and no refund, people making money hardly this guy making money very simply no office no mobile number no address, my opinion is desert cart should banned ASAP

Updated by user Oct 12, 2023

I had a return request September 20th still they didn’t collect my order and no refund, people making money hardly this guy making money very simply no office no mobile number no address, my opinion is desert cart should banned ASAP

Original review Sep 09, 2023
My name is Suresh, I am working in Abudhabi I wanna talk about my experience this is very bad experience from your customer service,and I told them I want to talk to your supervisor 3 days ago they said they arrange a call back within 24 hours he would contact no one has called yet ,all of your staff had a issue they are not answering what I asked them
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Preferred solution: Nothing just bad experience

Kaely Fjy

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Verified Buyer
| map-marker Abu Dhabi, Abu Dhabi

I received two times expired items

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Desertcart - I received two times expired items
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Desertcart - I received two times expired items - Image 3
Desertcart - I received two times expired items - Image 4
I ordered XOA energy drink Two times received expire product. Next time Make sure you are giving quality items
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amar s Aii

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Order related

Desertcart - Order related
hi i am order insujet pen my order no- 223****. but delivery late .why any reason pls contact this no -883975****. i am from india.
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Preferred solution: Deliver product or service ordered

Dhanya S Cae

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Verified Reviewer

Delayed delivery shown in tracking

I have ordered panacur c order no 2255**** Its told to be deilvered by 24 now its shown as march 3 We need the medcine asap
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Preferred solution: Deliver product or service ordered