Desertcart
Reviews and Complaints
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Verified Reviewer | Dubai, DubaiBuyer Beware - Do not trust Desert Cart for any orders
I had placed an order on Desert Cart for Sony MDR XB850BT Over the Ear Headphones for AED 724/- on 11-Oct-2023 at 10:46 a.m. which was duly accepted and processed by Desert Cart on 11-Oct-2023 at 12:05 p.m.
Very conveniently after 2 whole days on 13-Oct-2023 at 7:05 a.m.
the seller cancelled the order on their own stating the price has been changed.
Desert Cart customer support is giving all blatant excuses and refuses to accept the flaw in their business model itself. Now the price has conveniently increased to AED 899/- and assuming that I still go ahead and place this order, there is no guarantee that desert cart / seller will honour the order processing.
As above kindly beware of this malpractice from Desert Cart and sincerely feel that as consumers we should not accept this...
User's recommendation: Buyers Beware while dealing with Desert Cart
I have reported a problem. Without taking any action you are asking for a feedback. On what? Don't waste my time by such silly questions
User's recommendation: Don't go near to them
My product not arrived
Deceptive company
User's recommendation: Do not use them - they are just a deceptive company. Many more alternatives in the market from much more serious providers!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFollow up on my orde because it is missing now
- Or evaluate the staff
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey Are Scam !!!!
Exercise caution when dealing with Desert Cart, as there are possible indications of fraudulent practices and falsified reviews. To authenticate this claim, you can check their Trustpilot reviews, which have a low rating of 1.3.
I personally experienced a concerning situation with Desert Cart. Initially, I found a badge on their application priced at 53 AED, but upon selection, the price suddenly spiked to 699 AED. Despite my suspicions, I proceeded with the purchase to investigate the price change. Unfortunately, the transaction went ahead quickly because my card details were saved.
I reached out to Desert Cart's customer service through their chat option since they don't have a contact number. I was assisted by an agent named Harry, whom I explained the situation to and requested a cancellation and refund. Harry assured me that he had sent an email to the relevant department to initiate the refund process of 699 AED. However, feeling uneasy about the situation, I contacted them the following day, and another agent named Shiva informed me that the refund was in progress.
Despite this assurance, 12 days have passed without any communication or refund. When I sought further clarification from Desert Cart, a person named Abdelrahman Ahmed unsympathetically informed me that they will not be refunding my money because I allegedly chose the Pro service. However, I explained that I never intentionally chose the Pro service, but rather the price changed automatically to 699 AED when I selected the item. His response was that he couldn't do anything about it.
I am certain that the price change is intentional, likely to charge customers the higher amount of 699 AED. This incident serves as a firm warning against making purchases from Desert Cart, as their actions strongly suggest fraudulent activities.
- Are scam
Preferred solution: Full refund
User's recommendation: Don’t But From Them !!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping
Preferred solution: Deliver product or service ordered
Fraud
User's recommendation: Stay away!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Leicester, LeicesterMoney back
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWithout my permission taken my money 699AED
Preferred solution: Without my permission taken 699AED from my credit card your company
User's recommendation: It's cheating service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Sent me wrong Expensive luxury item & did not accept return
Threatened me.
They send wrong item, when asked for evidence cannot prove it, and claim they have "no question ask return policy".
Its a FRAUD website where you cannot reach any supervisor, they are SCAM , FRAUD, and avoid them.
Return policy is scam if you order expensive item. I was Pro member still they were rude.
When tried talking to customer care they said they will cancel Chat.
DESERTCART IS FRAUD & SCAM.
- No pro
- 0 contact to supervisor
- Local branch fraud
- Fake return policy
Preferred solution: Full refund
User's recommendation: AVOID DESERTCART ITS RETURN POLICY IS SCAM, FRAUD WEBSITE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have talk about my experience
I had a return request September 20th still they didn’t collect my order and no refund, people making money hardly this guy making money very simply no office no mobile number no address, my opinion is desert cart should banned ASAP
I had a return request September 20th still they didn’t collect my order and no refund, people making money hardly this guy making money very simply no office no mobile number no address, my opinion is desert cart should banned ASAP
Preferred solution: Nothing just bad experience
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Abu Dhabi, Abu DhabiI received two times expired items
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder related
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed delivery shown in tracking
Preferred solution: Deliver product or service ordered
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