Desertcart - Terrible
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New ReviewerMy order is now late for months. There is no customer service, no one will answer your emails or your calls because the call doesn't even happen.
I called their number using two phones at the same time which proves that something is sketchy about the number. I paid a lot of money and just wish to cancel the order and get my money back, but I cant.
I placed the order in like the beginning of November and they promised that I would get it on Monday or Saturday. Weeks passed and it says "Departed from Supplier warehouse on 27th Nov 2017 - 1:54 AM " Its now December 23 and I don't have a single information about the shipment.
Reason of review: Poor customer service.
Monetary Loss: $255.
Preferred solution: Deliver product or service ordered.
Desertcart Cons: Delay, Customer support, No contact number, Ignoring, Service.
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Please note that you can report them to consumer rights in Dubai
Call ยดAhlan Dubaiยด +971 600 ****55
Fax +971 * 450 ****
Email consumerrights@***.gov.ae
starting from November (after they changed their website format and added the UK products) many people start having the same issue, and all of us we notice that the items is already left the supplier warehouse. so they steal our money and our purchased items.
Have you got your order? I think your order is imported from UK.
Same this thing is hapening with me. My order is delay.
And tracking information is same departed from warehouse. Two week has passed
They are all liars...they have been telling me for the last 2 weeks that my order will arrive in a few days ....now they sent me an email saying they dont know when it will be delivered.